TagPoint for Consulting and Education: Unified QR Codes to Support Learners and Capture Leads

Lumina Learning Danmark ApS — a branch of the global Lumina Learning organisation — offers personalised development solutions for individuals, teams, and organisations.

Lumina provides innovative personalised development solutions for individuals, teams and organisations, including:

• Lumina Learning Experience Platform (LLXP): a platform with digital psychometric resources to teach and qualify consultants;
• Lumina Spark: a digital platform for practitioners specialising in organisational transformation;
• Facilitation of a global network of skilled experts and practitioners in 40+ countries all over the world.

Lumina Learning provides blended qualifications and digital courses packed with extensive and valuable content. The primary concern was how to effectively support participants. Gitte aimed to provide them with a centralised channel for reporting errors, login issues, and contacting her — all in one place.

Collecting course evaluations was also highly important. Typically, evaluations were funnelled to Lumina headquarters at the end of the qualification, and Gitte aimed to gather real-time feedback throughout the course and receive it directly.

Another challenge was to capture leads. Lumina Learning is new to the Danish market, and seizes every opportunity to collect contact details of potential leads during online and offline events.

It was crucial for Gitte to remain easily accessible to consultants, practitioners, and leads — but to offer a unified, easily manageable communication channel. TagPoint could offer an efficient solution:

• Firstly, TagPoint doesn’t require installation

People simply scan a QR code with their phone camera and TagPoint opens in a browser.

• Secondly, TagPoint offers easy customization

Gitte could tailor the forms and links accessible behind a QR code to suit her specific needs.

For the e-learning courses of the qualifications, we incorporated TagPoint QR codes into online platforms.

• QR codes for error reporting

By scanning a QR code between learning modules, course participants could ask for support, report a typo or an error in the materials, as well as add a photo allowing for precise identification of issues within specific learning modules. This streamlined the process for Gitte to swiftly respond or correct any errors.

• QR codes for evaluations

By scanning a QR code, consultants and practitioners could share feedback. TagPoint is intuitive and easy to understand, so we created customised questionnaires with Net Promoter Scoring, rating scales and open-ended questions. Gitte now has a tool to receive feedback directly and address it promptly.

TagPoint streamlined different points of contact with Lumina into one channel, reducing response times. By scanning a QR code, consultants, practitioners and potential new leads can quickly contact Lumina with any issues, requests and feedback. And for Gitte is it easier to manage incoming messages and address issues faster.

Gitte Wahlström highlights the ease of use and efficiency of TagPoint, aiming to increase its adoption among Lumina consultants and practitioners.

This success story of Lumina Learning Danmark shows how TagPoint can be used in consulting and educational processes. But it doesn't stop there – any business can benefit from TagPoint's simple yet powerful solution.